Shipping policy

Shipping Policy

Thank you for shopping with us at Genki. We are committed to delivering your order accurately, in good condition, and on time.

Order Processing Time

  • All orders are processed within 1–2 business days.

  • Once shipped, delivery typically takes 3–7 business days, depending on your location.

  • You will receive tracking information via SMS or email as soon as your order is dispatched.

Shipping Charges

  • Shipping charges will be calculated and displayed at checkout based on your delivery location and order size.

Order Tracking

You will receive a confirmation message after placing your order. Once your order is shipped, tracking details will be shared via SMS/email to help you monitor your delivery.

Delivery Delays

We strive to deliver on time, but delays may occasionally occur due to factors beyond our control, such as weather conditions, public holidays, or logistical issues. We appreciate your patience and understanding.

Exchange & Return Policy

If you wish to exchange a product, please contact us within 2 days of delivery. Items must be unused, unwashed, and returned in original condition with all tags intact.

  • Exchanges are subject to stock availability.

  • Return shipping for exchanges must be paid by the customer.

  • If the exchange is due to an error on our part (wrong or defective product), we will cover the return shipping cost.

Refunds (if applicable) will be processed only after we receive and inspect the returned item.

For any questions or support, feel free to contact us. We're happy to assist.


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